1. Refund Policy

We provide refunds in cases where your parcel arrives damaged, defective, incorrect, or with an item missing.

Reporting an Issue

If you receive a damaged parcel, defective product, incorrect item, or find that something is missing from your order, you must contact our Customer Support team within 24–48 hours of delivery.

Please keep your Order ID and clear photos/videos of the product and packaging ready when contacting us.

Refund Process & Timeline

Once we receive your complaint:

1. Complaint Registration: Your complaint will be acknowledged by our Customer Support team within 24 hours.

2. Information/Proof: If required, you may be asked to provide photos, videos, or additional information. Please provide the requested information within 24 hours to avoid delays.

3. Verification: Our team will review and verify the complaint within 48 hours after receiving all required information.

4. Resolution: If the complaint is approved, we will confirm whether a replacement, return, or refund will be provided.

5. Return Pickup (if applicable): If the product needs to be returned, the return pickup will generally be arranged within 2–5 business days, depending on courier availability and your location.

6. Return Transit & Inspection: After pickup, the returned product may take 3–7 business days to reach our facility. Once received, the product will be inspected.

7. Refund Processing: After the returned product is received and the return is approved, the refund will be processed within 48 hours.

8. Refund Credit: Once the refund is processed, the time taken for the amount to reflect in your bank account/payment method may depend on your bank or payment provider. Generally, it may take an additional 2–7 business days.

Important: The above timelines are estimated and may vary due to courier delays, weekends, public holidays, or payment-provider/bank processing times.

2. Return Policy

We accept returns only if the product received is:

• Damaged

• Defective

• Incorrect

• Missing an item

• Delivered with another issue that makes the product different from what was ordered

Return Request Timeline

You must contact our Customer Support team within 24–48 hours of receiving your order to report the issue.

Requests received after this period may not be accepted.

Return Process & Timeline

Once you report an issue:

Step 1 – Complaint:
Contact Customer Support within 24–48 hours of delivery.

Step 2 – Photos/Videos:
If requested, submit the required photos/videos within 24 hours of receiving the request.

Step 3 – Verification:
Our team will verify the complaint within 48 hours after receiving all required information.

Step 4 – Return Approval:
If the return is approved, we will confirm the return instructions and initiate the return process.

Step 5 – Return Pickup:
The return pickup will generally be arranged within 2–5 business days after return approval, depending on courier availability and location.

Step 6 – Return Delivery:
After pickup, the returned parcel may take approximately 3–7 business days to reach our facility.

Step 7 – Product Inspection:
After receiving the returned product, our team will inspect it. The inspection will generally be completed within 48 hours of receiving the returned product.

Step 8 – Refund Processing:
Once the return is approved after inspection, the order amount will be refunded within 48 hours.

Step 9 – Refund Credit:
After the refund is processed, the amount may take an additional 2–7 business days to reflect in your original payment method, depending on your bank/payment provider.

Example Timeline

For clarity, a typical return and refund may follow this timeline:

Day 0: Customer reports the issue
↓
Within 24–48 hours: Complaint verification
↓
Within 2–5 business days: Return pickup arranged
↓
3–7 business days: Product reaches our facility
↓
Within 48 hours: Product inspection completed
↓
Within 48 hours after approval: Refund processed
↓
2–7 business days: Refund credited by bank/payment provider

Actual timelines may vary depending on courier availability, location, weekends, public holidays, and banking/payment-provider processing times.

3. Bulk Orders – COD Token Amount

For bulk orders placed on Cash on Delivery (COD), we may require a token amount to be paid in advance before dispatch.

If the customer rejects, refuses, or fails to accept delivery of the parcel, the advance token amount will not be refunded.

The token amount is treated as an advance confirmation amount for the bulk order.

4. Refund Method

Refunds will generally be issued to the original payment method or through another refund method communicated by our Customer Support team.

Once we initiate the refund, the actual time taken for the amount to appear in your account may depend on your bank, payment gateway, or payment service provider.

5. Important Conditions

• The issue must be reported within 24–48 hours of delivery.

• Photos/videos of the product and packaging may be required for verification.

• Customers should retain the original product, packaging, labels, and other relevant materials until the complaint is resolved.

• Returns are subject to verification and approval.

• A refund will be processed only after the applicable return/inspection process is completed.

• Refund processing by us and actual credit by your bank/payment provider are separate timelines.

• Courier delays, weekends, public holidays, remote locations, and payment-provider delays may extend the estimated timelines.

Customer Support

For questions regarding refunds, returns, shipping, or cancellations, please contact our Customer Support team within the applicable time period mentioned above.

Please keep your Order ID and relevant photos/videos ready when contacting us so that our team can resolve your issue as quickly as possible.