1. Return Policy

We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, please contact our Customer Support team as soon as possible.

Conditions for Return

To request a return:

• The product should be unused and in its original condition.
• The product should be returned with its original packaging, tags, accessories, and other included items, where applicable.
• You must provide your Order ID along with clear photos/videos showing the issue.
• The return request must be submitted within the applicable return period communicated for your order/product.

Products that have been used, damaged after delivery, altered, or returned without the required information may not be eligible for return.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly with:

• Order ID
• Clear photographs of the product
• Clear photographs of the packaging
• Video of the issue, where necessary

Our team will review your request and provide further instructions.

Important: Please keep the original product and packaging until your return request has been reviewed and resolved.

Non-Returnable Products

Certain products may not be eligible for return due to their nature, condition, or hygiene/safety considerations. Return eligibility may also vary by product.

If a product has specific return conditions, those conditions will apply to that product.

2. Refund Policy

Refunds are issued only after the applicable return, cancellation, or refund request has been reviewed and approved by MonoKiteIndia.

Approved Refunds

Once a refund is approved:

• The refund will normally be initiated within 7 days of cancellation/return approval or completion of the applicable process.
• The refund will be made to the original payment method used for the order.
• Refunds will not normally be transferred to a different bank account, UPI ID, card, wallet, or other payment method.
• The time taken for the refund to reflect in your account may vary depending on the payment gateway, bank, card issuer, or financial institution.

Refund for Damaged, Defective or Incorrect Products

Where a return or refund is approved because the product was received damaged, defective, or incorrect, our Customer Support team will inform you of the applicable resolution, which may include a replacement or refund, subject to product availability and the circumstances of the case.

3. Shipping Policy

We aim to process and dispatch all orders as quickly as possible.

All orders are shipped through our shipping and delivery partners, subject to service availability.

Shipping Timeline

1. Order Confirmation — Within 12 Hours

Once an order is placed, our team will verify and confirm the order within 12 hours.

2. Order Processing & Dispatch — Within 24 Hours

After order confirmation, the order will be processed, packed, and dispatched within 24 hours.

3. Shipment Pickup

After dispatch, the shipment will be handed over to our delivery partner for pickup and transportation.

4. Transit & Delivery

Prepaid Orders:
We aim to deliver within approximately 4 days from order confirmation.

COD / Standard Orders:
We generally aim to deliver within approximately 7 days from order confirmation.

Delivery timelines may vary depending on the destination and delivery operations.

Possible Delivery Delays

In some situations, delivery may take longer due to:

• Delivery service delays
• Weather conditions
• Public holidays or festivals
• Remote locations
• High shipment volumes
• Operational or transportation issues
• Other unforeseen circumstances

Once the shipment has been handed over to our delivery partner, delivery is subject to their transportation and delivery schedule.

Shipping Timeline at a Glance

Order Placed → Confirmation within 12 Hours → Dispatch within 24 Hours → Shipment Pickup → Transit → Delivery

4. Cancellation Policy

Customers should request cancellation as soon as possible after placing an order.

Cancellation Before Dispatch

If you wish to cancel your order, please contact our Customer Support team before the order is dispatched.

As orders are normally dispatched within 24 hours, cancellation requests should be made as early as possible.

If the cancellation is successfully processed before dispatch, the order will not be shipped.

Cancellation After Dispatch

Once the order has been dispatched and handed over to our delivery partner, cancellation may depend on the cancellation option available through the delivery service.

If a cancellation option is available, the customer may use the available option.

If cancellation is not available after dispatch, please contact our Customer Support team for assistance.

COD Cancellation / Refusal

Customers are requested to avoid unnecessary cancellation or refusal of COD orders after dispatch.

Repeated cancellations, refusal of COD deliveries, or repeated non-acceptance of parcels may result in restrictions on future COD orders.

In such cases, future COD payment availability may be restricted or disabled.

5. Prepaid Order Cancellation & Refund

If a prepaid order is successfully cancelled and the refund is approved:

• The refund will be initiated within 7 days of cancellation approval or completion of the applicable cancellation process.
• The refund will be made only to the original payment method used for the order.
• Refunds will not normally be transferred to a different bank account, UPI ID, card, wallet, or other payment method.
• The time taken for the refund to reflect in the customer's account may vary depending on the payment gateway, bank, card issuer, or financial institution.

Cancellation Timeline at a Glance

Order Placed → Confirmation within 12 Hours → Cancellation Request Before Dispatch → Cancellation Processed

OR

Order Dispatched within 24 Hours → Shipment Pickup → Cancellation Subject to Delivery-Service Availability

Approved Prepaid Cancellation → Refund Initiated Within 7 Days → Original Payment Method

6. Return Shipping

For approved returns, our Customer Support team will provide instructions regarding the return process and applicable shipping arrangements.

Return shipping responsibility may depend on the reason for the return and the outcome of our review.